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Network outage

We are currently experiencing a network outage preventing connection to our servers. We apologise for any disruption caused and we’ll post further information as soon as we have any. Update 09:32am: We have identified the cause of the problem, and the issue...

Power Outage

We are currently experiencing a power outage that is preventing access to some of our servers. This is currently affecting login to the PFAccount admin hub, entitlement management in both PFManager and PFBucket, and support ticketing. We apologize for any...

Scheduled Maintenance Work

We will be performing upgrade work on our servers on Thursday 11th July between 10am and 12pm GMT. During this time you will be unable to log in using PFManager or PFBucket to assign or release entitlements. Support ticketing will also be unavailable during this time,...

Power Outage

We are currently experiencing a power outage that is preventing access to our servers. During this time users will be unable to log into their PFAccount in PFManager, or use PFManager’s In-App Support Tools. Update, Feb 25th 11.09am GMT: Power has now been restored...

Scheduled Maintenance Work

We will be bringing the PFAccount Portal (https://pfaccount-thepixelfarm.co.uk) offline on Wednesday afternoon (February 13th) from 2pm GMT whilst we carry out some maintenance work. We expect the portal to be available again by 4pm

Maintenance work completed

Maintenance work on our servers has been completed after a serious network failure on Friday afternoon. We thank you for your patience whilst these issues were being resolved, and apologise again for any inconvenience that was caused

Power outage

We are currently experiencing a power outage that is preventing access to our servers. During this time users will be unable to log into their PFAccount in PFManager, or use PFManager’s In-App Support Tools.