International character sets
In some cases PFManager cannot correctly work with usernames that contain non-Basic Latin characters. In these cases, please create a new user account on your workstation with a username containing only Basic Latin characters.
PFManager cannot connect to The Pixel Farm's servers
PFManager requires an internet connection for initial setup, managing versions and entitlements, bug reporting and technical support. When setting up PFManager, please make sure that your existing proxy server and firewall allow PFManager to connect to port 443 of
Installing a version of your product consists of first downloading the correct binaries and then unpacking them on the workstation. Application binaries are hosted on Amazon Web Services (AWS). If an error occurs during the download stage of installation, make sure you can connect to AWS servers from your workstation.
The most common cause for an error during installation of a new version of your product, or during removing a previously installed version is missing computer administrator privileges. Usually, a dialog will ask you to grant computer administrator rights to PFManager. If this dialog fails or times out, the installation or removal of a version can not be completed. Please try again and look out for operating system dialogs during the process.
Initial Setup Failed
This error can occur when PFManager is failing to obtain computer administrator privileges when it is started for the first time, e.g. when an incorrect password has been provided.
It can also occur if PFManager fails to write into its installation directory when started for the first time.