1. To create a new ticket, click the button in the top left of the user support window.
2. Clicking the new ticket button will take you to a screen to select which type of request you would like to send us.
3. After selecting the type of support request, the following screen will ask you to enter some required information:
The title for your support request
Description of your support (we don’t mind reading lots of information, the more details you provide, the better we can help you with your request.)
4. Now you’re ready to send us your request. You can do that by clicking on the send request button.
5. Once you have sent your request you will see a confirmation message and an assigned ticket number.
Click the continue button to take you back to the ticket list screen. Its status will remain submitted until a product specialist accepts it. You can view your ticket at any time by clicking it.