If you need any help in managing or updating your software entitlements, or resolving any issues with getting your application up and running on your workstations, you can contact The Pixel Farm directly using the Administrator Support tools available in the PFBucket desktop app.
Administrator Support is available for the duration of your maintenance subscription, and can be accessed using the Admin Support tab.
Open a new ticket
To open a new ticket, click the
+ button in the Ticket ID column.
This will display a series of pages where you can enter information describing the issue you are having:
Name - your name, which will be attached to the support ticket at each stage,
Title - a short title for your ticket, briefly describing the issue you are having,
Description - a longer description, containing any useful information you can provide.
After entering each piece of information, click the
Next button at the bottom-left of the window to continue. You can go back to any previous page by clicking the
Back button, or cancel ticket creating by clicking the
Cancel button at the bottom of the window.
You can also attach the PFBucket log file if you wish, which can help us to diagnose any issues you may be having with your PFBucketd server.
Replying to a ticket
Once a ticket is submitted, it will be displayed in the ticket list with the Status showing 'Submitted'. When a ticket is accepted, it's status will change to 'Open' and you can reply to the ticket message thread by clicking on the ticket name in the list.
This will display the ticket message thread, showing all the messages attached to the ticket. You can reply any any time by clicking the
Reply button at the bottom-right, entering your text in the popup text line, and then clicking
If you would like to attach any further information such as screenshots or log files, you can click the
Upload File button and follow the instructions to select a file to upload. Clicking the
Upload button will send to file to our servers and automatically attach it to your support ticket: