Replying to a ticket
Note: As of March 27th 2023 this documentation is out of date and is no longer being maintained. Up-to-date documentation is now included in the PFTrack and PFClean software installers
Once submitted, your ticket is displayed in the ticket list with the Status showing 'Submitted'. When a ticket is accepted, its status will change to 'Open', and you can reply to the ticket message thread by clicking on the ticket name in the list.
This will display the ticket message thread, showing all the messages attached to the ticket. You can reply at any time by clicking the Reply button at the bottom-right, entering your text in the popup text line, and then clicking Send
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