Replying to a ticket
Note: As of March 27th 2023 this documentation is out of date and is no longer being maintained. Up-to-date documentation is now included in the PFTrack and PFClean software installers
1. When a ticket is accepted, its status will change to 'Open', and you can reply to the ticket message thread by clicking on the ticket name in the list:
2. When you open a ticket, you will see the entire message thread, including the messages that you have submitted and the responses that you have received from the product specialists.
Reply to the message thread by clicking and typing in the Reply… box. Once you have written your response, click the send message button