Sending a log file
Note: As of March 27th 2023 this documentation is out of date and is no longer being maintained. Up-to-date documentation is now included in the PFTrack and PFClean software installers
Sometimes we require a little help diagnosing the problem, attaching a log file can help us if you run into a bug. Don’t worry, the log file is just information about how the application is running on the workstation. If you have any concerns you can read our privacy statement here.
1. You can attach a log to a user support request or a message thread by clicking this button
2. You can attach your log file automatically by clicking on the button in the middle of the screen. in the middle of the screen.
3. You will receive confirmation that your log file is attached. Continue back to your support request, and the log file will automatically be transferred to the support team and stored securely.