Services status

Services availability

Main website:   Operational
PFAccount Portal:   Operational
PFAcademy:   Coming soon
PFManager services:   Operational
Message notifications:   Operational
Support ticketing:   Operational

Status log

Scheduled Maintenance Work

We will be bringing the PFAccount Portal (https://pfaccount-thepixelfarm.co.uk) offline on Wednesday afternoon (February 13th) from 2pm GMT whilst we carry out some maintenance work. We expect the portal to be available again by 4pm

Maintenance work completed

Maintenance work on our servers has been completed after a serious network failure on Friday afternoon. We thank you for your patience whilst these issues were being resolved, and apologise again for any inconvenience that was caused

Power outage

We are currently experiencing a power outage that is preventing access to our servers. During this time users will be unable to log into their PFAccount in PFManager, or use PFManager’s In-App Support Tools.

Scheduled server upgrades 30/11/2018

We will be performing upgrade work on our servers on 30 November between 10am and 12am GMT. During that time, PFManager’s support services will be unavailable. We apologise for any inconvenience.

Scheduled server maintenance

We will be performing planned server maintenance on our servers on 30 October. The PFAccount portal will be unavailable for approximately 3 hours from 2pm GMT.

Urgent energy supply repairs

We have just been informed on short notice that power will be cut off in the industrial estate where our servers are located from 5:30pm BST today. During that time users will be unable to log into their PFAccount in PFManager. PFManager’s In-App Support and...

Connectivity issues ended

Our service provider has resolved their network issues and services are back to normal.

Network connectivity issues

We are experiencing network problems and have now switched some servers to a backup connection. For the time being you will be unable to log into your PFAccount in PFManager. We are working hard to resolve these issues.

Upcoming server maintenance

Our web services will be offline for essential upgrades for approximately 2 hours from 11am BST on August 29.