Services status

We are currently experiencing a network outage preventing connection to our servers. We apologise for any disruption caused and we’ll post further information as soon as we have any.

Update 09:32am: We have identified the cause of the problem, and the issue should be resolved very soon.

Update 10:52am: The network issues have been resolved and access to our servers has been restored. We apologise again for any disruption caused.

We are currently experiencing a power outage that is preventing access to some of our servers. This is currently affecting login to the PFAccount admin hub, entitlement management in both PFManager and PFBucket, and support ticketing.

We apologize for any inconvenience caused and will provide another update as soon as power is restored.

Update Jan 14th 09:35 The power outage has been resolved and access to our servers is now restored. We apologize again for any inconvenience caused.

We will be performing upgrade work on our servers on Thursday 11th July between 10am and 12pm GMT. During this time you will be unable to log in using PFManager or PFBucket to assign or release entitlements. Support ticketing will also be unavailable during this time, as will login to the PFAccount admin hub and the PFAcademy.

Update 12:17pm GMT: all services are now available again.

Both the PFAcademy and PFAccount Admin Portal will be offline fort a short while on Wednesday June 12th from 10am GMT onwards whilst we carry out some maintenance work.

Update: maintenance completed at 11:50am GMT

The external service providing Academy quiz form submissions is currently experiencing an outage.

Update at 15:10 GMT: Service has been restored.

The PFAccount Admin Portal will be offline for a short while on Wednesday March 13th from 11am GMT whilst we carry out some maintenance work

We are currently experiencing a power outage that is preventing access to our servers. During this time users will be unable to log into their PFAccount in PFManager, or use PFManager’s In-App Support Tools.

Update, Feb 25th 11.09am GMT: Power has now been restored and our servers are back online. Apologies for any disruption that was caused during this period

We will be bringing the PFAccount Portal (https://pfaccount-thepixelfarm.co.uk) offline on Wednesday afternoon (February 13th) from 2pm GMT whilst we carry out some maintenance work. We expect the portal to be available again by 4pm

Maintenance work on our servers has been completed after a serious network failure on Friday afternoon. We thank you for your patience whilst these issues were being resolved, and apologise again for any inconvenience that was caused

We are currently experiencing a power outage that is preventing access to our servers. During this time users will be unable to log into their PFAccount in PFManager, or use PFManager’s In-App Support Tools.