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Services status

Services availability

Main website:   Operational
PFAccount Hub:   Operational
PFAcademy:   Operational
PFBucket:   Operational
PFManager:   Operational
Message notifications:   Operational
Support ticketing:   Operational

Status log

Scheduled Maintenance Work

We will be performing upgrade work on our servers on Thursday 11th July between 10am and 12pm GMT. During this time you will be unable to log in using PFManager or PFBucket to assign or release entitlements. Support ticketing will also be unavailable during this time, as will login to the PFAccount admin hub and the PFAcademy.

Update 12:17pm GMT: all services are now available again.

Scheduled Maintenance Work

Both the PFAcademy and PFAccount Admin Portal will be offline fort a short while on Wednesday June 12th from 10am GMT onwards whilst we carry out some maintenance work.

Update: maintenance completed at 11:50am GMT

Academy form submission outage

The external service providing Academy quiz form submissions is currently experiencing an outage.

Update at 15:10 GMT: Service has been restored.

Scheduled maintenance work

The PFAccount Admin Portal will be offline for a short while on Wednesday March 13th from 11am GMT whilst we carry out some maintenance work

Power Outage

We are currently experiencing a power outage that is preventing access to our servers. During this time users will be unable to log into their PFAccount in PFManager, or use PFManager’s In-App Support Tools.

Update, Feb 25th 11.09am GMT: Power has now been restored and our servers are back online. Apologies for any disruption that was caused during this period

Scheduled Maintenance Work

We will be bringing the PFAccount Portal (https://pfaccount-thepixelfarm.co.uk) offline on Wednesday afternoon (February 13th) from 2pm GMT whilst we carry out some maintenance work. We expect the portal to be available again by 4pm

Maintenance work completed

Maintenance work on our servers has been completed after a serious network failure on Friday afternoon. We thank you for your patience whilst these issues were being resolved, and apologise again for any inconvenience that was caused

Power outage

We are currently experiencing a power outage that is preventing access to our servers. During this time users will be unable to log into their PFAccount in PFManager, or use PFManager’s In-App Support Tools.

Scheduled server upgrades 30/11/2018

We will be performing upgrade work on our servers on 30 November between 10am and 12am GMT. During that time, PFManager’s support services will be unavailable. We apologise for any inconvenience.

Scheduled server maintenance

We will be performing planned server maintenance on our servers on 30 October. The PFAccount portal will be unavailable for approximately 3 hours from 2pm GMT.