Opening a ticket
Note: As of March 27th 2023 this documentation is out of date and is no longer being maintained. Up-to-date documentation is now included in the PFTrack and PFClean software installers
To open a new ticket, click the +
button in the Ticket ID column.
This will display a series of pages where you can enter information describing the issue you are having:
Name - your name, which will be attached to the support ticket at each stage,
Title - a short title for your ticket, which briefly describes the issue you are having,
Description - provide in-depth information to help the support team analyse your problem. Include as much detail as possible.
Click the Next
button at the bottom-left of the window to continue.