To open a new ticket, click the
+ button in the Ticket ID column.
This will display a series of pages where you can enter information describing the issue you are having:
Name - your name, which will be attached to the support ticket at each stage,
Title - a short title for your ticket, which briefly describes the issue you are having,
Description - provide in-depth information to help the support team analyse your problem. Include as much detail as possible.
Next button at the bottom-left of the window to continue.